Frequently asked questions

Our #1 priority is your happiness! Which means we stand by our products 100%, no questions asked. If you have an issue, we will solve it. Whatever it takes. Just reach out to our Customer Happiness Team. We strive to bring you happiness and enjoyment with our products! Guaranteed.

Our products come with a warranty period of 2 years on the motor and controller, 1 year on batteries and charger, and 2 years on chassis structures.

Our electric scooters have a range of up to 60 miles on a single charge, depending on the weight and riding conditions.

Our electric scooters can reach a top speed of up to about 30 mph, depending on the weight and riding conditions.

It takes approximately 4-6 hours to fully charge the battery, depending on the charge in the battery and battery condition.

We offer a 7 day money-back guarantee on all our products. If you are not satisfied with your purchase, you can return it within 7 days for a refund; return shipping will be paid by the customer and a 15% restocking and conditioning fee will be applied.

We offer free shipping on all orders within the continental United States. International shipping rates vary based on location. • Color Matching: While we strive to accommodate specific color preferences, color choice is not guaranteed due to high volume and availability may be limited by production and demands. This is especially true during promotional discounts. • Cost-Effective Shipping: Our use of consolidated rail transport is designed to reduce shipping costs and provide free shipping for our customers. Otherwise, traditional carriers such as UPS can cost up to $1000 for individual shipping since these are very big items to ship across the country. • Tracking and Delivery: Customers will receive tracking information as soon as the scooter reaches our local warehouse. The assigned delivery company will contact customers directly to schedule a convenient delivery time.

Yes! They are electric so they require no oil change or spark plugs like the old days. You will most lilkely just change the tires and brakes, which can be purchased at great prices directly from us. System items such as Brake fluid, brake pads, and tires should be inspected every time before the scooter is operated; and these items should be replaced periodially based on the mileage and road conditions. Also, the power comes from a very durable HI TECH brushless hub electric motor. It is maintenance free because there is no chain or belt to service. It will last a very long time! We work with mobile mechanics in most areas who can go to you directly for servicing if needed, similar to Tesla's model! Very easy.