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Frequently asked questions
General
We offer free shipping on all orders within the continental United States. International shipping rates vary based on location.
• Color Matching: While we strive to accommodate specific color preferences, color choice is not guaranteed due to high volume and availability may be limited by production and demands. This is especially true during promotional discounts.
• Cost-Effective Shipping: Our use of consolidated rail transport is designed to reduce shipping costs and provide free shipping for our customers. Otherwise, traditional carriers such as UPS can cost up to $1000 for individual shipping since these are very big items to ship across the country.
• Tracking and Delivery: Customers will receive tracking information as soon as the scooter reaches our local warehouse. The assigned delivery company will contact customers directly to schedule a convenient delivery time.
Yes! They are electric so they require no oil change or spark plugs like the old days. You will most lilkely just change the tires and brakes, which can be purchased at great prices directly from us. System items such as Brake fluid, brake pads, and tires should be inspected every time before the scooter is operated; and these items should be replaced periodially based on the mileage and road conditions.
Also, the power comes from a very durable HI TECH brushless hub electric motor. It is maintenance free because there is no chain or belt to service. It will last a very long time!
We work with mobile mechanics in most areas who can go to you directly for servicing if needed, similar to Tesla's model! Very easy.
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